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We are all about insurance

Total Insurance Agencies are transport and mobile plant insurance specialists

Total Insurance Agencies was founded in 2006 by Rex Chapman as he saw an opportunity to offer a high quality level of personalised insurance to the Transport Industry.

Having owned his own transport businesses for over 30 years, the transition to a transport and mobile plant insurance specialist was a natural choice. During his transport business years Rex experienced first hand the importance of the correct insurance and a good insurance agent.

Total Insurance was initially established as an Authorised Representative with National Transport Insurance (NTI).  In 2017, TIA became an Authorised Representative of Resilium Insurance Broking Pty Ltd. This enabled our team to offer a full suite of insurance products including transport, business, and personal products.

We have offices based in South East and South West Queensland and provide services to clients all over Australia. 

Our dedicated team have over 35 years combined insurance and transport experience.  We pride ourselves on offering the highest quality service to all our clients.

Meet the Team

Our friendly and experienced team knows insurance

Use the drop down list to learn more about our Total Insurance Agencies team members.

Rex Chapman, Director

Phone:  0409 626 724
Linked In Profile : Rex Chapman

Based in our Strathpine office, transport has always been a part of Rex Chapman’s life.  He has been involved directly as a local and long haul owner/driver and also as a small fleet operator for over 30 years. Rex knows and understands firsthand the issues and pressures that business owners face today, he also knows the value of having the right insurance.

During his career, Rex has also spent time on the boards of the Queensland Trucking Association, the Australian Trucking Association and the Chartered Institute of Transport. His love of the transport industry is genuine, and it’s been passed on to the next generation of Chapman’s with Rex’s son who is now a driver for a national transport company after spending several years as an owner/driver.

Total Insurance is a family business with both of Rex’s daughters part of the team. Loretta is a Director  and Lauren joined the team as an Account Executive in 2020.

In 2015, Rex was awarded the National Transport Insurance (NTI) Roadteam Member of the Year award. 2019 saw Rex awarded the Queensland Trucking Association prestigious Industry Excellence Award for his contribution to the transport industry. Rex was also a finalist for the 2020 Australian Trucking Association Outstanding Contribution to the Trucking Industry.

Rex specialises in heavy motor and mobile plant insurance and associated products (public liability and freight).

Loretta Hartley, Director

Phone:  0431 880 551
Linked In Profile : Loretta Hartley

Based in our Roma office, Loretta has always been involved in the transport industry, she joined Total Insurance Agencies in 2013, with a background in personal injury insurance, safety and human resources.  Loretta has worked across a variety of industries including small and medium businesses as well as local and state government agencies.

Loretta has been a part of the road transport industry her whole life. Her father Rex Chapman also a Total Insurance Agencies Director, has clocked over 30 years in the transport industry.  During her formative years Loretta worked in the family transport business so understands all aspects of a transport operation. Loretta has lived in Western Queensland for a number of years and has driven many of the outback roads that transport freight around the country.

Loretta has over 7 years experience in heavy motor and mobile plant insurance and can also assist with your general insurance (business or personal) requirements.

Lauren Mason, Assistant Account Executive

Phone:  07 3067 8672
Linked In Profile : Lauren Mason

Based in our Strathpine office, Lauren has grown up around trucks, with her father, TIA Director Rex Chapman owning trucks for over 35 years.

Starting with TIA in 2020 Lauren comes from a customer service background, with her most recent position assisting people with vision impairments become independent. 

Lauren has her Tier 1 Insurance Broking Certificate and assists the team with client management and claims.

Rebecca Higgs, Account Executive

Phone:  0407 953 161

Rebecca joined TIA in 2020 based at our Strathpine office.  Rebecca brings over 13 years insurance experience having worked both in Australia and the United Kingdom.

Contact Rebecca to discuss your business and personal insurance requirements.

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Judy Chapman, Office Manager

Phone:  07 3067 8672

Alongside Rex, Judy started Total Insurance Agencies in 2006.

Judy is the hardworking administration manager behind the smooth sailing of Total Insurance Agencies and manages our Strathpine office.

Testimonials from our Clients

Our services and products are recommended by our Clients Australia wide

When we first started I rung around so called popular insurance agencies for quotes and none spoke our language. One even continuously asked how we ‘load and secure’ our freight… *crickets*. One phone call to TIA and I knew we were on a winner. They get our industry and where we live. We highly recommenced TIA for any of your insurance needs. Who else can say that their insurance agent agents gives you a hug hello and goodbye?
Claire GLivestock Transport Operator
Your prompt and detailed attention to the Insurance requirements for our business is greatly appreciated. Thank-you for helping us operate somewhat smoothly in this ‘cut-throat’ field of business. Again, Thank-you
BibiHeavy Haulage Operator
TIA are always helpful, courteous and know their stuff. If you want truck insurance, call TIA you will not be disappointed. We also personally recommend Rex.
Anna BEarthmoving Fleet Customer
If you’re looking for the best insurance deal and service call Rex and his team. My father used TIA, my sister uses TIA and I have always used them.
Marshall WTransport Operator
Just want to say thanks for the work you and your team have put in over the last 12 years give the best insurance coverage and the ease that it is done. Helps me stay at work and not on the phone with people that don’t under stand the work we do.
Dirk KEarthmoving Operator

Affiliations and Sponsorships

We think community organisations and events are worth backing

Total Insurance Agencies proudly sponsors and is affiliated with the following:


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Lladnoob Pty Ltd T/As Total Insurance Agencies ABN 22 196 121 142 is Authorised Representative of Resilium Insurance Broking Pty Ltd ABN 92 169 975 973 AFSL 460382.
The information on this website does not take into account the objectives, financial situation or needs of any person. Before making a decision, you should consider whether it is appropriate in light of your particular objectives, financial situation or needs.




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